Last updated: 21.01.2022
Explorial is the new and fun scavenger hunt (game) with your smartphone. Explorial is an interactive and challenging game in which the objective is to collect as many points as possible as a group. You explore the city on foot and get points for solving different types of tasks. Whether you know your way around the city or are just visiting, with Explorial you are guaranteed to get to know the city in a new way. (the “Services”).
2. WHO WE ARE
3. PERSONAL DATA WE COLLECT
Personal data, or personal information, means any information regarding an individual which can lead to his or her identification.
To provide the Services, we may collect, use, store and transfer different kinds of personal data about you, as follows:
Transaction data includes details about payments from you and other details of Services you have purchased from us; Technical data includes internet protocol (IP) address, your login data, device type, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platforms; Profile data includes your actions or transactions made by you on the Platform, preferences, feedback, survey responses and other correspondence; Usage data includes information about how you use our Website, Platform, and Services; Marketing and communications data includes your preferences in receiving marketing from us and your communication preferences. We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offenses.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide the Services to you). In this case, we may have to cancel the delivery of the Service but we will notify you if this is the case at the time.
4. HOW WE USE YOUR DATA
We collect, use, transfer and store your personal data following the applicable laws and this Policy. Most frequently, we will use your personal data (i) where we need to perform the contract we are about to enter into or have entered into with you, (ii) where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests and (iii) where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than concerning your location and to send you direct marketing communications to you via email. You have the right to withdraw consent concerning the processing of location data and the processing of data for marketing purposes by accessing the Settings section of the Application.
Your data about your Primary User account will be uploaded directly at www.explorial.com (or specific country domain), and may be used for one or more of the following purposes:
4.1. For specific purposes
If you send us your data for a specific purpose, we will use such data to achieve said purpose. For instance, if you send us an e-mail, we will use the contact data you provide us to answer your inquiry.
4.2. To register you as a new user
We will use your identity and contact details to perform the contract we are about to enter into or have entered into with you.
4.3. To provide the Services to you
We will use your data to perform the contract, for compliance with legal obligations, and fraud prevention purposes. For instance, your profile, technical, and usage data will be used to provide the Services, and for customer support. Your identity data or username will be available to other users of the Application.
4.4. To manage our relationship with you
4.5. For internal business purposes
We may use your identity, contact, financial and technical data for running our business, provision of administration and IT services (e.g., troubleshooting, data analysis, support), network security (e.g., testing, system maintenance), to prevent fraud and in the context of a business reorganization or group restructuring exercise.
4.6. To deliver relevant website content and advertisements
We may use your identity, contact, profile, technical, and usage data to understand how customers use our Services, to develop them, and to inform our marketing strategy. Where it is following your marketing preferences, we may use your marketing and communications data to inform you concerning services we believe might be of interest to you. See section “Opt-out from electronic communications” below on how to opt-out of Explorial marketing communications.
4.7. Aggregated data
In an ongoing effort to understand and serve our users better, we often conduct research on our customer demographics, interests, and behavior based on personal data and other information that we have collected. This research is typically conducted on an aggregate basis only that does not identify you. Once personal data is in an aggregated form, for purposes of this Policy, it becomes non-personal data
5. HOW WE DISCLOSE AND TRANSFER YOUR PERSONAL DATA
We will not sell your data to third parties, including third-party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth below.
5.1. Business Transfers
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, your data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of Explorial (or its assets) will continue to have the right to use your data and other information following the terms of this Policy.
5.2. Parent Companies, Subsidiaries, and Affiliates
5.3. Agents, Consultants, and Service Providers
We may share your data with our contractors and service providers who process data on behalf of Explorial to perform certain business-related functions. When we authorize a third party to process your data, we remain fully responsible for the protection of the data. Third parties will only have access to information regarding you where necessary for providing their services. Third parties we may engage are: accountants and legal counsels; marketing partners/service providers; location service providers; hosting service providers; email service providers; IT/support service providers; data aggregators e.g., user behavior analytics providers; payment service providers.
5.4. Fraud Prevention
We may check the details you provide with fraud prevention agencies and share your information with them if we suspect fraud. You mustn’t provide false, inaccurate information or impersonate another individual.
5.5 Legal Requirements
We may disclose your data if required to do so by law to (for example) respond to a subpoena or request from law enforcement, a court, or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect or defend our rights, interests or property or that of third parties, (iii) prevent or investigate possible wrongdoing in connection with the Services, (iv) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (v) protect against legal liability.
5.6. International Transfers
Some of our external third-party suppliers are based outside the European Economic Area (“EEA”). Their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we endeavor to ensure one of the following safeguards is implemented: we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries; where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe; where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the EEA and the US. For further details, see European Commission: EU-US Privacy Shield; where such data cannot be afforded one of the safeguards above, we shall only transfer such data outside the EEA where it is necessary for performing our contract with you or we have your fully informed, active, clear and specific consent. We shall take all steps necessary to ensure that your personal data is protected when we transfer it outside the EEA.
6. HOW WE STORE YOUR PERSONAL DATA
We may store personal data or such information may be stored by third parties to whom we have transferred it following this Policy. We have taken reasonable steps to protect the personal data collected via the Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration, and destruction. Among the security measures, we have implemented there are the SSL standard for the encryption of data flow, OAUTH standard for user authentication, HMAC authentication against alteration of data, SSH private keys for limiting server access, etc.
In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
However, please note that no network, server, database, Internet, or e-mail transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any personal data.
We will retain your personal data as long as you are registered to use the Services.
You can stop using our Platforms and/or Services by contacting us at firstname.lastname@example.org.
Deleting your user account involves automatically deleting your personal data (name, surname, email, pictures, phone number), collections created, and followed pages.
If you decide to stop using our Services, we will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We will ensure the secure deletion of your personal data as soon as the processing is no longer sustained by one of the legal grounds
8. YOUR CHOICES
8.2. Opt-out from electronic communications
You can ask us or third parties to stop sending you marketing messages at any time by accessing the Settings section of the Application or by contacting us at email@example.com. You can also unsubscribe from our marketing list by clicking on the “Unsubscribe ” link at the bottom of any such electronic communication. Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a Service purchase, Service experience, or other transactions.
9.1. Third-party links
Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
9.2. Data regarding children
Our Website, Platform, and Services are not designed or intended for use by children. If you are under the age of sixteen (16), please do not submit any personal data through the Services. If you have reason to believe that a child under the age of 16 has provided personal data to us through the Services, please contact us at firstname.lastname@example.org and we will endeavor to delete that information from our databases.
10. YOUR RIGHTS
Following Regulation no. 2016/679, under certain circumstances, you have the following rights concerning your personal data:
Access to information: You have the right to request a copy of the information Explorial holds about you. Ensuring accuracy of information: Explorial wants to make sure that your personal information is accurate and up-to-date. You may ask Explorial to correct or complete information that is inaccurate or incomplete.
Right to erasure: You may have a right to erasure, which is more commonly known as the ‘right to be forgotten. This means that in certain circumstances you can require Explorial to delete personal information held about you. Ability to restrict processing: You may also have the right to require Explorial to restrict Explorial’s use of your personal information in certain circumstances. This may apply, for example, where you have notified Explorial that the information Explorial holds about you is incorrect and you would like Explorial to stop using such information until Explorial has verified that it is accurate. Right to data portability: You may have the right to receive personal data Explorial holds about you in a format that enables you to transfer such information to another data controller (e.g. such as another service provider).
Preventing direct marketing: Explorial does not sell your personal data. From time to time, Explorial may send emails containing information about new features and other news about us. This is considered direct marketing. Explorial will always inform you if Explorial intends to use your personal data or if Explorial intends to disclose your information to any third party for such purposes. Objecting to other uses of your information: You may also have the right to object to Explorial’s use of your information in other circumstances. In particular, where you have consented to Explorial’s use of your personal data, you have the right to withdraw such consent at any time. Review by an independent authority: You will always have the right to complain with a supervisory body, including the Office of the Federal Data Protection and Information Commissioner FDPIC, Feldeggweg 1 CH-3003 Berne.
No fee is usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information concerning your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated.
If you want to exercise any of the rights listed above, or if you would like further information on how you can exercise these rights, please email us at email@example.com.